Tailormade Service Solutions
Our tailored service solutions help you get the most out of your ISRA VISION inspection systems and ensure maximum efficiency. We are a reliable partner at your service around the clock, offering quick and professional advice. Our highly qualified service teams across the world provide you with the best possible support in implementing, maintaining and servicing your systems and plants, enabling you to:
- Operate your systems with maximum efficiency and achieve a consistently high level of production
- Optimize costs in your value chain through preventive quality management
In case of technical questions or a malfunction, please call the telephone number listed below according to your local area.
- Asia / Pacific: +86 400 803 5558
- Americas: +1 770 449 7776
- Europe: +49 6151 948 700
- International: +49 6151 948 700
Customers with a support and maintenance plan should call the phone number listed in their contract to receive priority support and enhanced service.
Troubleshooting
Upon individual assignment and subject to availability, our specialists will answer your technical questions, analyze incidents and offer solutions to repair them.
For maximum availability and productivity of your systems, we recommend that you take out a Support and Maintenance Plan.
Support and Maintenance Plans – Optimize Performance and Reliability
Our Support and Maintenance Plans are tailored to your specific operational requirements and future objectives. They are designed to keep your system running at peak performance. Each plan level builds on the previous one, providing greater reliability, productivity and proactive care. Choose the plan that best fits your needs to maximize efficiency and protect your investment.
Advantages
- Reliable Quality and Optimal Performance
- Maximized Productivity and Yield
- Smooth Operation with Reduced Shutdown Risks
- Longer System Lifetime
- Quick Responses with Priority Access to Technical Experts
Risks of Skipping Support and Maintenance
- Unpredictable Equipment Failures: Leads to unplanned downtime and missed production targets.
- Low Performance: Suboptimal system performance leading to quality and productivity issues.
- Quality Issues: Inconsistent product quality due to various production challenges.
- Production Loss: Unplanned production losses due to equipment breakdowns and other problems.
Select the plan that best meets your requirements
- Protect
- Stability
- Uptime
- Uptime Plus
Basic Support
For small to mid-sized companies with simpler operations and limited production requirements.
Features:
- Certified Customer Training -> Visit the ISRA VISION Academy
- 24/7 Ticketing Hotline
- Remote support from technical experts during office hours*
- Priotized processing
- Response time max. 2 hours within office hours
- Max. 12 hours per year
- Max. 6 cases
Company profile:
- Size of the Company: Small to Medium-Sized (1-100 employees)
- Production Volume: Low to Moderate (up to 500,000 units/year)
- Production Environment: Simple, straightforward setups with minimal complexity
- Operational Complexity: Basic processes and equipment
- Shift Patterns and Operational Hours: Regular business hours (office hours support)
- Criticality of Equipment: Non-Critical Equipment where failure has limited impact
- Regulatory and Compliance Requirements: Minimal regulatory compliance needs
- Future Growth and Scalability: Stable operations with minimal anticipated growth
* UTC +1/+2 08:00 AM – 05:00 PM
Best Support and Basic Preventive Measures
For medium to large companies with more complex operations and higher production demands requiring enhanced support and regular preventive measures.
Features:
- Including all "Protect" Features
- Remote support from technical experts 24/7
- Priotized processing
- Response time max. 2 hours 24/7
- Max. 12 hours per year
- Max. 6 cases
- Annual remote system audit as preventive measure
- Basic health check
- Analysis of Key Performance Indicators to identify potential anomalities
Company profile:
- Size of the Company: Medium to Large (100-500 employees)
- Production Volume: Moderate to High (500,000 - 2,000,000 units/year)
- Production Environment: More complex environments requiring regular monitoring and preventive measures
- Operational Complexity: Moderate complexity with a need for detailed analysis and health checks
- Shift Patterns and Operational Hours: Companies with extended hours or multiple shifts
- Criticality of Equipment: Moderate Criticality where proactive measures are important
- Regulatory and Compliance Requirements: Enhanced compliance needs requiring periodic audits
- Future Growth and Scalability: Companies expecting moderate growth and needing scalable support
Best Support and Comprehensive Preventive Measures
For large companies with high production volumes and critical operations needing comprehensive support and detailed preventive measures.
Features:
- Including all "Stability" Features
- Annual on-site system audit
- In-Depth Health Check
- Inspection of critical components
- Comprehensive visual inspection
- System calibration
- Analysis of Key Performance Indicators to identify potential anomalities
- 5% discount on Spareparts
Company profile:
- Size of the Company: Large (500+ employees)
- Production Volume: High (2,000,000 - 10,000,000 units/year)
- Production Environment: Complex setups with critical machinery requiring extensive preventive measures
- Operational Complexity: High complexity with a need for in-depth system checks and calibrations
- Shift Patterns and Operational Hours: Extended or continuous operations
- Criticality of Equipment: High Criticality with significant impact from equipment failures
- Regulatory and Compliance Requirements: Stringent compliance requirements with detailed documentation
- Future Growth and Scalability: Companies planning for substantial growth and requiring advanced support
Optimize your ROI
For large enterprises with very high production volumes and advanced technology needs requiring real-time analytics and continuous support for optimal performance.
Features:
- Including all "Uptime" Features
- Production Analytics Platform EPROMI
- Early detection of production defects
- Prevent potential system failures by analyzing real-time data
- Live status or quality analysis accessible from any location
- Customizable dashboards
- Threshold monitoring & alarming
- Allows third party data and enables easy data sharing
Company profile:
- Size of the Company: Large Enterprises (1,000+ employees)
- Production Volume: Very High (10,000,000+ units/year)
- Production Environment: Advanced technology with real-time monitoring and analytics needs
- Operational Complexity: Very high complexity requiring advanced data analysis and real-time insights
- Shift Patterns and Operational Hours: 24/7 operations with continuous production
- Criticality of Equipment: Critical with a focus on real-time defect detection and performance optimization
- Regulatory and Compliance Requirements: High regulatory standards and a focus on innovation
- Future Growth and Scalability: Companies focused on innovation, future-proofing, and advanced analytics
Production Analytics Platform EPROMI
ISRA VISION also ensures maximum system performance through fast, worldwide spare parts delivery, state-of-the-art upgrades and customized training. In this way, our solutions maximize uptime, integrate the latest technology and provide key knowledge for optimal system efficiency.
- Spare Parts
- Upgrades
- ISRA VISION Academy
Rapid Spare Parts Delivery
- Maximized System Availability: Ensure continuous system operation with timely spare parts supply.
- Global Network: Spare parts are sourced from multiple storage locations worldwide.
- Efficient Freight Routes: Optimized shipping for reliable and prompt delivery.
- Extensive Inventory: Thousands of items in stock, including parts for legacy systems.
- Instant and Reliable Service: Quick and dependable fulfillment of spare parts needs.
Softwareupdate
- New Features: Access the latest software with enhanced capabilities.
- All-Inclusive Service: Includes software license and installation.
- Personalized Updates: One-on-one software upgrade service
Hardwareupgrade
- PC replacement with new software and OS
- End-of-life component replacements
Production Analytics Extension - Epromi
- Quality Management System
- Condition Monitoring
- Online & Offline Dashboards
Basic Trainings
General administrator training for quality or line managers using the Train the Trainer concept.
Machinery Introduction
On-site demonstrations by experienced field engineers, showcasing features in your own setup.
Coaching
Advanced, customized training tailored to your specific needs.
