ISRA VISION is a leading provider of industrial image processing technologies with more than 1,200 employees across 25 locations worldwide. As part of the Machine Vision Division of the Atlas Copco Group, a world-leading provider of sustainable productivity applications, we stand for innovative and intelligent industrial solutions ranging from surface inspection to software-controlled robotics systems for smart factory automation. Passion, commitment, and diversity have driven us for over 35 years. 

Join our global team at our HERTEN location as:



  • Comprehensive first line remote support (first level as a help desk) and administration - continuous customer care worldwide
  • Preparing quotations and providing information to the sales staff
  • Order processing regarding the CSSC Portfolio
  • ERP-system booking with Axapta invoicing
  • Following up on spare parts and repairs in close contact to the purchase department (especially regarding items, which are not on stock)
  • Sharing knowledge and experiences gained with colleagues worldwide through accurate documentation
  • In case of unsolved cases/issues re-directing to relevant team or business unit second level
  • Completing and submitting reports after successful service response
  • Actively seeking customer feedback to drive customer satisfaction and deliver value to the customer


  • Successfully completed commercial training/apprenticeship or university degree
  • Experience in service support and order processing, ideally in the sectors of special machine construction (mechanically/electronically complex machines), plant construction and/or automation solutions
  • Convincing with flexibility and resilience, an independent working style and bring along a high level of teamwork-orientation
  • Thriving on personal responsibility and being customer-oriented
  • Very good IT skills, especially in MS Office applications
  • Very good written and spoken German and English skills 

These are your benefits

  • Working for a fast-growing technology and market leader, as part of the traditional, globally operating Atlas Copco Group
  • Independent work in committed international teams
  • Extensive opportunities for continued development 
  • Distinctive work-life balance culture to balance career and family life 
  • Competitive employee incentives through corporate benefits
  • Wide range of health and fitness services

Join our team

We offer you a future-oriented perspective with a globally operating high-tech company. Are you interested? Then apply now, stating your salary requirements and complete documents (CV, references) via our application form.

For more information, you can also contact our recruiting team by phone at +49 (6151) 948 - 0.

Online application