Priority scheduling for your service case
In the event of a malfunction, your service case is processed as a top priority. Depending on your individual service plan, our qualified service employees are available either 24/7 or during regular business hours, working urgently to provide solutions.
A simple phone call is all it takes for us to set things in motion, making every effort to restore your production and reduce downtimes.
You choose whether you wish to receive support via phone, remotely or on site.
* The total price for an "Emergency Call" arise from the tariffs of your network operator or service provider for calls to the respective region and from a special tariff, which amounts to 6.3 cents per 30 seconds from Monday to Friday between 9:00 am and 6:00 pm and 6.3 cents per minute within the remaining time.