Tailormade Service Solutions
Our tailored service solutions help you get the most out of your ISRA VISION inspection systems and ensure maximum efficiency. We are a reliable partner at your service around the clock, offering quick and professional advice. Our highly qualified service teams across the world provide you with the best possible support in implementing, maintaining and servicing your systems and plants, enabling you to:
- Operate your systems with maximum efficiency and achieve a consistently high level of production
- Optimize costs in your value chain through preventive quality management
In case of technical questions or a malfunction, please call the telephone number listed below according to your local area.
- Asia / Pacific: +86 400 803 5558
- Americas: +1 770 449 7776
- Europe: +49 6151 948 700
- International: +49 6151 948 700
Customers with a support and maintenance plan should call the phone number listed in their contract to receive priority support and enhanced service.
Troubleshooting
Upon individual assignment and subject to availability, our specialists will answer your technical questions, analyze incidents and offer solutions to repair them.
For maximum availability and productivity of your systems, we recommend that you take out a Support and Maintenance Plan.
Support and Maintenance Plans – Optimize Performance and Reliability
Our Support and Maintenance Plans are tailored to your specific operational requirements and future objectives. They are designed to keep your system running at peak performance. Each plan level builds on the previous one, providing greater reliability, productivity and proactive care. Choose the plan that best fits your needs to maximize efficiency and protect your investment.
Benefits
- Maximum Reliability and Availability
- Increased Efficiency
- Prolonged Lifecycle
- Optimized Operating Conditions
Risks of Skipping Support and Maintenance
- Downtime and Production Loss: Unplanned production losses due to equipment breakdowns and other problems.
- Quality Issues: Inconsistent product quality due to various production challenges.
- Low Performance: Suboptimal system performance leading to quality and productivity issues.
Select the plan that best meets your requirements
- Summary
- Protect
- Stability
- Uptime
- Uptime Plus
Basic Support
24/7 Ticketing Hotline
- Response time max. 4 hours within office hours
- Up to 10 hours per year
- Up to 5 technical cases
* UTC +1/+2 08:00 AM – 05:00 PM
Remote support from technical experts during office hours*
- Addressing and tracking of customer‘s requests 24/7
Certified Customer Training
- Empowerment of customer’s operation and maintenance personnel
- Customized training
- Annually participation of one employee
Best Support and Basic Preventive Measures
Features
- Including all "Protect" Features
Remote support from technical experts 24/7
- Response time max. 4 hours
- Up to 12 hours per year
- Up to 6 technical cases
Annual remote system audit as preventive maintenance measure
- Basic assessment of the most relevant system functions of the inspection system
Best Support and Comprehensive Preventive Maintenance Measures
Features
- Including all "Stability" Features
Remote support from technical experts 24/7
- Response time max. 2 hours
- Up to 16 hours per year
- Up to 8 technical cases
Annual on-site system audit
- In-Depth Health Check
- Inspection of critical components
- Comprehensive visual inspection
- System calibration
- Analyze Key Performance Indicators to identify potential anomalities
Certified Customer Training
- Annually participation of two employees
+5% discount on Aftersales products
Optimize your Return on Investment (ROI)
Features
- Including all "Uptime" Features
Production Analytics Platform EPROMI
- Early detection of production defects
- Prevent potential system failures by analyzing real-time data
- Live status or quality analysis accessible from any location
- Customizable dashboards
- Threshold monitoring & alarming
- Allows third party data and enables easy data sharing
Spare Parts, Upgrades & Training – Enhance System Efficiency
ISRA VISION also ensures maximum system performance through fast, worldwide spare parts delivery, state-of-the-art upgrades and customized training. In this way, our solutions maximize uptime, integrate the latest technology and provide key knowledge for optimal system efficiency.
- Spare Parts
- Upgrades
- ISRA VISION Academy
Rapid Spare Parts Delivery
- Maximized System Availability: Ensure continuous system operation with timely spare parts supply.
- Global Network: Spare parts are sourced from multiple storage locations worldwide.
- Efficient Freight Routes: Optimized shipping for reliable and prompt delivery.
- Extensive Inventory: Thousands of items in stock, including parts for legacy systems.
- Instant and Reliable Service: Quick and dependable fulfillment of spare parts needs.
Softwareupdate
- New Features: Access the latest software with enhanced capabilities.
- All-Inclusive Service: Includes software license and installation.
- Personalized Updates: One-on-one software upgrade service
Production Analytics Extension - EPROMI
- Quality Management System
- Condition Monitoring
- Online & Offline Dashboards
Hardwareupgrade
- PC replacement with new software and OS
- End-of-life component replacements
Basic Trainings
General administrator training for quality or line managers using the train the trainer concept.
Machinery Introduction
On-site demonstrations by experienced field engineers, showcasing features in your own setup.
Coaching
Advanced, customized training tailored to your specific needs.
