ISRA's customer service for maximum production efficiency

Our tailored service solutions help you get the most out of your ISRA inspection systems and ensure maximum efficiency. We are a reliable partner at your service around the clock, offering quick and professional advice. Our highly qualified service teams across the world provide you with the best possible support in implementing, maintaining and servicing your systems and plants, enabling you to

  • operate your systems with maximum efficiency and achieve a consistently high level of production
  • optimize costs in your value chain through preventive quality management


Benefit from the following services:

Microsoft continues to secure the Distributed Component Model (DCOM) on its Windows operating systems to address a security vulnerability (CVE-2021-26414). The next update to DCOM hardening will occur on June 14, 2022. 

DCOM (Distributed Component Object Model) is a proprietary Microsoft technology for communication between software components on networked computers. DCOM is used in the ISRA Vision Surface Inspection systems in many areas. 

Affected are inspection systems that run under Windows 10 or Windows 11 AND install the Windows update KB5004442 automatically or via manual intervention.  In these cases, abnormalities may be possible starting June 14, 2022, e.g. at system startup.

The following systems are NOT affected:

  • ISRA Vision Surface Inspection systems on Microsoft Windows 7.
  • All ISRA Vision systems that have not been provided with Windows updates since delivery.

Since Microsoft does not offer this DCOM security update as an optional install, settings of the affected inspection systems must be adjusted. ISRA Vision will provide you with a configuration script free of charge to ensure compatibility with the new Windows DCOM security update.

If you have any questions, please contact our service department to receive the script with instructions or request remote support.

Contact service department


 

Support Hotline: The best way to connect with ISRA

The support hotline offers you direct contact with specially trained staff - 5 or 7 days a week, depending on your requirements.

Our experts answer your technical questions, analyze malfunctions and provide solutions for remedying defects. This ensures maximum availability and productivity of your systems at any time.

On-site service for maximum system efficiency

Our technical staff inspects your systems and resolves malfunctions at your premises quickly, professionally and worldwide. Our teams check all relevant software and hardware functions, carry out improvements and maintenance work as quickly as possible. 

In addition, calibration of sensors and fine-tuning of parameters ensure that the system is correctly calibrated and delivers the usual high-quality inspection. The final report provides full details of the overall system status and gives you the assurance that your system is working optimally.


 

Resolving malfunctions via remote service

Using secure virtual private network technology, our experts can connect directly to the affected system. This enables them to check software functions and the status of hardware components, identify and eliminate defect causes, and create a reliable system diagnosis, all via remote access. The data is compiled in a clearly-structured final report, giving you valuable insights into all status information of your system.

Priority scheduling for your service case

In the event of a malfunction, your service case is processed as a top priority. Depending on your individual service plan, our qualified service employees are available either 24/7 or during regular business hours, working urgently to provide solutions. A simple phone call is all it takes for us to set things in motion, making every effort to restore your production and reduce downtimes. You choose whether you wish to receive support via phone, remotely or on site.


 

Permanently cost-efficient technologies

Enabling you to ensure maximum system availability, we supply you with the spare parts you need instantly, simply and reliably.

By using multiple storage locations in many countries around the world and selecting efficient freight routes, ISRA ensures that the spare parts always reach you in time. We keep several thousand articles in stock, including spare parts for legacy systems.

Request spare parts

ISRA is committed to maintaining the highest technological standards in all of its systems, so you can rely on maximum productivity and efficiency in your manufacturing processes. Regular upgrades ensure that existing systems are always state of the art.

Replacing existing components and retrofitting your systems with cutting-edge technologies also help you get the best out of your production line and achieve excellent product quality.

Request system check-up

We offer a broad range of customer support and service modules to ensure maximum total efficiency and performance of your systems in the long term. We work with you to tailor a custom service level agreement. Or you can select an individual service package to receive the ideal level of technical support at any time – for maximum system productivity at minimum cost.

Request expert advice


 

We are your reliable partner for maintenance, optimization, startup and analysis! Contact us now and get the best out of your system.

ISRA VISION GmbH

Industriestraße 14
64297 Darmstadt
Germany

 

Get in touch if you have any questions. We would be happy to advise you.