Microsoft continues to secure the Distributed Component Model (DCOM) on its Windows operating systems to address a security vulnerability (CVE-2021-26414). The next update to DCOM hardening will occur on June 14, 2022.
DCOM (Distributed Component Object Model) is a proprietary Microsoft technology for communication between software components on networked computers. DCOM is used in the ISRA Vision Surface Inspection systems in many areas.
Affected are inspection systems that run under Windows 10 or Windows 11 AND install the Windows update KB5004442 automatically or via manual intervention. In these cases, abnormalities may be possible starting June 14, 2022, e.g. at system startup.
The following systems are NOT affected:
- ISRA Vision Surface Inspection systems on Microsoft Windows 7.
- All ISRA Vision systems that have not been provided with Windows updates since delivery.
Since Microsoft does not offer this DCOM security update as an optional install, settings of the affected inspection systems must be adjusted. ISRA Vision will provide you with a configuration script free of charge to ensure compatibility with the new Windows DCOM security update.
If you have any questions, please contact our service department to receive the script with instructions or request remote support.
Support Hotline: The best way to connect with ISRA
The support hotline offers you direct contact with specially trained staff - 5 or 7 days a week, depending on your requirements.
Our experts answer your technical questions, analyze malfunctions and provide solutions for remedying defects. This ensures maximum availability and productivity of your systems at any time.
On-site service for maximum system efficiency
Our technical staff inspects your systems and resolves malfunctions at your premises quickly, professionally and worldwide. Our teams check all relevant software and hardware functions, carry out improvements and maintenance work as quickly as possible.
In addition, calibration of sensors and fine-tuning of parameters ensure that the system is correctly calibrated and delivers the usual high-quality inspection. The final report provides full details of the overall system status and gives you the assurance that your system is working optimally.
Resolving malfunctions via remote service
Using secure virtual private network technology, our experts can connect directly to the affected system. This enables them to check software functions and the status of hardware components, identify and eliminate defect causes, and create a reliable system diagnosis, all via remote access. The data is compiled in a clearly-structured final report, giving you valuable insights into all status information of your system.
Priority scheduling for your service case
In the event of a malfunction, your service case is processed as a top priority. Depending on your individual service plan, our qualified service employees are available either 24/7 or during regular business hours, working urgently to provide solutions. A simple phone call is all it takes for us to set things in motion, making every effort to restore your production and reduce downtimes. You choose whether you wish to receive support via phone, remotely or on site.
Permanently cost-efficient technologies
We are your reliable partner for maintenance, optimization, startup and analysis! Contact us now and get the best out of your system.
ISRA VISION GmbH
Get in touch if you have any questions. We would be happy to advise you.
** The total price for a phone call arise from the tariffs of your network operator or service provider for calls to the respective region and from a special tariff, which amounts to 6.3 cents per 30 seconds from Monday to Friday between 9:00 am and 6:00 pm and 6.3 cents per minute within the remaining time.